Designing a call center for your new office can be challenging. A common mistake made during this planning stage is thinking that the amount of floor space you have is the only factor that matters. Planning your call center around the comfort of your employees could improve the way your workers look at their jobs and reduce turnover. This in turn can mean increased productivity and cut costs on training new hires. You can transform even the most basic space into a fully functional call center with custom office workstations by following these simple tips.
Call Center Floor Plan Design
Look at the floor plan of your office and try to think of an arrangement that makes the most out of the space. Try to identify how much space your agents would like to have, and see how realistic it would be meeting those demands. Employees handling paper documents or answering phone calls would require space to move around. Imagine the kind of office cubicles you might want to use and how their design would fit in the overall plan of your call center. Think about creating a space for training and add that to the floor plan, so that you wouldn’t have to work in a room for new hires later.
Designing and Building a Call Center
Along with maximizing space, think about how the center would flow in terms of employee movement in and around the office. Efficient flow can mean removing a dead end, which causes employees to turn around. While 20 or 30 seconds do not seem like much, multiply that by the number of workers you might have over for extended periods of time, and those 30 seconds could cost you hours of productivity. If you are starting a call center, there are lots of things to keep in mind in order to make it successful.
Essential Call Center Design Requirements
Before you start installing your custom office workstations, think about the electrical needs of your center. Do you have enough outlets to safely accommodate all of your necessary equipment? Will you drop your office’s power through the ceiling or from the floor? What kind of equipment will each representative have on his or her desk? The comfort of your employees should be a priority when considering the needs of your call center. Using ergonomic chairs is a good investment, which would keep employee productivity high. These are all important questions to answer before settling in. If you absolutely have to begin installing your cubicles and equipment, be cautious and plan on using more electricity.
Call Center Cubicle Designs
If you have questions about cubicle designs, we developed a call center cubicle buyers guide as well as a cubicle and workstation design tutorial to help you make a more educated decision about the office furniture for your call center. Before you start installing your custom office workstations, think about the electrical needs of your center. Do you have enough outlets to safely accommodate all of your necessary equipment?
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